AC44 Privacy Policy

1 Introduction

AC44 (ac44.biz) is one of Bangladesh's most trusted online gaming and betting platforms. We believe that earning your trust means treating your personal information with the utmost respect. This Privacy Policy ("Policy") explains how AC44 collects your personal data, how it is used, who it may be shared with, and what rights you have.

By using our platform, you are considered to have accepted the terms of this policy. Please read it carefully before registering. If anything is unclear, feel free to reach out to our support team.

2 Information We Collect

When you register and use services on AC44, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Mobile number, email address, and current residential address.
• Financial information: Bank account number, bKash/Nagad/Rocket number, and transaction history.
• Technical Information: IP address, browser type, device information, and login timestamps.
• Gaming Activity: Betting history, win/loss records, and platform usage patterns.
• Communication records: Records of conversations with customer support.

We only collect information that is strictly necessary to provide our services, ensure security, and meet legal obligations. We never ask for data we don't need.

3 Purpose of Data Use

Collected information is used for the following purposes:

• Creating and managing your account, and completing identity verification (KYC).
• Processing financial transactions, including deposits and withdrawals.
• Preventing fraud, money laundering, and unauthorized access.
• Personalizing your platform experience and sending you relevant offers.
• Providing customer support and resolving issues.
• Meeting legal obligations and reporting to regulatory authorities.
• Monitoring unusual activity to ensure responsible gaming.

We never sell your data to advertisers or use it for marketing purposes without your consent.

4 Data Sharing

AC44 may share information with third parties under limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or our banking partners solely to process transactions.
• Law Enforcement: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Service providers: Contracted partners providing IT infrastructure, cybersecurity, or customer support services, who are bound by the same privacy standards.
• Business transfers: You will be notified in advance in the event of a merger or acquisition.

5 Cookie Policy

AC44 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential cookies: Essential for maintaining login sessions and platform security.
• Analytics Cookies: Used to understand platform usage patterns, but does not identify you personally.
• Preference cookies: Helps remember your language, theme, and display preferences.

You can disable cookies at any time through your browser settings. Please note that some features may not function properly as a result.

6 Your Rights

As an AC44 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

7 Security Measures

AC44 uses industry-standard security technology to keep your information safe:

• All data transfers are secured with 256-bit SSL encryption.
• Supports Two-Factor Authentication (2FA).
• Automatic alerts for suspicious login attempts or unauthorized access.
• Regular penetration testing and security audits.
• Employee access to data is restricted on a need-to-know basis.

Please note that no system on the internet is 100% secure. Keep your password strong and never share it with anyone.

8 Data Retention Period

We retain your data for as long as your account remains active or services are being provided. Following account closure, certain information may be kept for up to 5 years to meet legal obligations.

• Transaction records: 5 years (as required by financial regulations).
• KYC documents: 3 years after account closure.
• Customer support records: 2 years.
• Marketing preferences: deleted as soon as you opt out.

Once the designated retention period expires, data is securely destroyed or fully anonymized.

9 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@ac44.biz
• Website: ac44.biz
• Support hours: 7 days a week, 24 hours a day